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Last updated: 1 January 2025
Connect.io ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.
We may collect the following categories of information:
We collect data through direct interactions (forms, calls, contact), automated technologies (cookies, server logs, analytics), and third-party sources (analytics providers, advertising networks, public databases).
We use strictly necessary, performance, functionality, and targeting cookies. You may adjust preferences at any time via your browser settings. Disabling certain cookies may affect site functionality.
We do not sell your personal information. We may share data with service providers, professional advisers, regulators where required by law, and in the event of a business transfer — all subject to appropriate data-processing agreements.
We operate globally and may transfer your data internationally using Standard Contractual Clauses or other approved safeguards as required by applicable law.
We retain data only as long as necessary for its purpose. Call recordings are kept for 90 days; account data is retained for the duration of your account plus 7 years.
You may have rights to access, rectify, erase, restrict, port, or object to processing of your data, and to withdraw consent at any time. Contact us at privacy@connect.io to exercise your rights. We respond within 30 days.
We implement TLS encryption in transit, AES-256 encryption at rest, access controls, and regular penetration testing. No transmission method is 100% secure; we are committed to industry best practices.
Our services are not directed to individuals under 16. We do not knowingly collect data from children and will delete any such data upon becoming aware of it.
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
We may update this policy periodically. The "Last updated" date reflects the most recent revision. Continued use of our services after changes constitutes acceptance.